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A thorough eyelash client consultation is integral to you, and your business as it will set you apart from the rest plus demonstrate excellent customer service and customer care. Sadly, a lot of lashers do not do a Lash Consultation prior to the customers appointment, it doesn’t take long and can easily be done when your customer comes in for her patch test. At the same time, you can ask for a small deposit, thereby securing her appointment and ensures your time is paid for, this deposit can be deducted from her lash appointment on the day. Often times lash artists don’t do this, not everyone has the same eye shape or can wear the same style lashes.
This is one of the topics that we teach at KG Professional, to be the best and offer your customer a premium service when they come to you for lashes, after all when they leave your salon, they are your walking talking advertisement for your business and your skills.
The Client Consultation can cover important questions and allows you to gather all of her contact details prior to her appointment as well as the patch test.
Know Your Eyelash Client
Take the customers contact information, name, email, contact number so that you are able contact her. Due to GDPR Regulations 2018 you must ask her permission and explain the reason why you are collecting the data, and these are for her Health & Safety records for treatments and the patch test you perform for insurance purposes too. D.O.B helps you to provide age-appropriate services. The information that you obtain may never be shared by 3rd parties. Make sure she has your contact information too.
Essential lashing questions and the reasons why they are asked
- Does your customer wear glasses? If she is having lash extensions applied, then ask her to put her glasses on as you will have to ensure the lashes you apply do not hit the glasses when she wears them. So, check the distance between the glasses and her natural lash in the centre of her eye before you start. Normally the longest you can apply in this area is 11mm – but always check.
- Does she need to use the ladies? If your customer needs ‘to go’ right in the middle of her lash application, this is really challenging for you, because you will need to remove the eye pads before hand and afterwards reapply them and this can often add a good 10 minutes to your treatment. You might have clients back-to-back; this can cause delays for everyone and it isn’t fair to keep your next customer waiting. Sometimes it cannot be avoided but just check before she lays on your beauty bed.
- Is she claustrophobic? This is a really important question before the customers appointment as some customers think that lash extensions can be applied with their eyes open, and you must make sure that she understands the procedure time and that she might have to keep her eyes closed for as long as 3 hours (dependent on what style she has asked for). If she cannot, then don’t turn her away, offer her another treatment more suitable to her needs.
- Is she pregnant? It is safe to apply lashes to pregnant women, however you have to ensure the Health & Safety of your client and her unborn baby. Your treatment will need to be adjusted especially in the later stages of pregnancy. Be flexible regarding your treatment times for your pregnant clients as this will be a mark of a true professional, your kindness and help will reap rewards by retaining that customer after the birth. Please see our guide on lashing for pregnant clients below.
- Is your customer receiving any medical treatment? Some medications can affect the adherence of the lash glue such as thyroxine for thyroid problems, eye creams, eye drops etc. Just check with your client and make her aware there might be retention issues, however you can easily adjust as you familiarise yourself with her lash cycle.
- Upper or Lower Eye Surgery? This is now a common practice, and many women are having surgery to remove loose skin around the eyes. If your customer has had this operation check her eyes close properly and the water line meets ensuring the eyes are sealed preventing the fumes from the glue entering the eye.
- Does she have any sensitivity to make up or skin products? If she does then this is a red flag for you to ensure her patch test is mandatory. All patch tests should be a between 24-48 hours.
- Has she had an allergic reaction to eye pads or micro-pore tape in the past? If she does then these products should all be part of your patch test procedure and again mandatory. If she is allergic to the eye pads then you can try a thin layer of a barrier cream under the eye area which will stop the pad touching the skin directly, however for micro-pore tape you will not be able to use it.
- Does your client suffer from Hay Fever? If she does then ask her to take an antihistamine before her appointment it is impossible to apply lashes to watering eyes, and very uncomfortable for the client and stressful for you too.
- Redness in the eye area? If there is any redness around the clients’ eye area, this can be caused by an eye infection or eczema or psoriasis, therefore she will be treating it with some kind of medication. If this is the case, just apologise and say you cannot apply lashes until her eyes have healed. If it’s red don’t touch it!
- Is she between 16-18 years old? Check with your insurance company the minimum age you can lash a customer without a guardian present. Most Insurance Companies say 16 is the minimum age without a parent or guardian present, also check their rules on patch testing as not every insurance company is the same.
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Eyelash application: Important points to be aware of for pregnant ladies.
- Re patch test if your client is pregnant as her sensitivity may have changed and she might now have an allergic reaction, when she didn’t before.
- Appointment duration can be 2-3 hours therefore you must ensure she is able to lay down for this long, and this becomes more difficult in the later stages. You must allow for her to lay in an elevated position if necessary, move, readjust her position or even for her lay on her side while you lash her, but be mindful of your own lashing position.
- Allow for extra appointment time as your client might need to use the ladies more often, and your patience is important.
- If she is unable to lie down for a complete set, you may need to take breaks, but again this adds to your appointment time. Offering her ‘premade’ lashes or faster lashing styles such as classics can be a life saver for you both, however she might need to come in more often for infills.
- Be aware that hormonal changes can cause hair and lash loss in some pregnancies, if this is the case you cannot carry out her treatment. Again, don’t lose your client offer her another treatment instead.
- Lash retention can also be an issue, and this can be due to hormonal changes so she might have to visit you more often.
Things to assess before your client’s eyelash appointment and what you should note
- Natural length of lashes
- Natural curvature
- Eye shape
- Discuss lash design choices
- Chosen lash extension lengths & thickness
- Lash choices – classic, volume, mega volume
KG Professional are passionate about teaching the correct method of lashing and offer all our students help and advice in any area of the application of lash extensions. These questions will easily become a part of your consultation and patch test process. We all started where you are today and have the knowledge and tips you need to set you apart from the rest.
Of course, these are just the tip of the iceberg and you’ll learn far more essential eyelash application tips on every one of our eyelash courses. Sign up today and become part of the KG story!
Be a KG Pro!
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